Counselling Agreement
Terms of Service for Therapy Sessions
Last updated: 31/03/2026
Please read this agreement carefully before your first session. By booking and attending therapy sessions with Inside Talk, you agree to these terms and conditions.
About Inside Talk
Inside Talk is a professional therapy practice offering individual, couples, and group counselling services both online and in-person. Our qualified therapists are registered with recognised professional bodies including BACP, BABCP, UKCP, and other accrediting organisations.
Appointment Policies
Scheduling and Attendance
- Sessions are 50 minutes long and scheduled by mutual agreement
- Regular weekly sessions are recommended for optimal therapeutic progress
- Please arrive on time for your appointment - late arrivals may result in shortened sessions
- For online sessions, please ensure you have a stable internet connection and private space
Cancellation Policy
No charge
50% charged
Full fee charged
No charge
Cancellations can be made through our online portal, by email, or phone. Emergency situations will be considered individually.
Payment Terms
Session Fees
Payment Methods
- Payment is due at the time of booking or before each session
- We accept credit/debit cards, bank transfers, and PayPal
- Payment plans may be available - please discuss with your therapist
- Receipts are provided automatically and can be used for insurance claims
Confidentiality and Privacy
What We Keep Confidential
Everything you share in therapy sessions is strictly confidential. We follow professional ethical guidelines and legal requirements to protect your privacy.
- Session content and personal information shared
- The fact that you are receiving therapy (unless you give consent)
- Clinical notes and assessments
- Payment and appointment information
Exceptions to Confidentiality
There are rare circumstances where we may need to break confidentiality to ensure safety and comply with legal requirements.
- Risk of serious harm to yourself or others
- Court orders or legal requirements
- Safeguarding concerns (child protection)
- Professional supervision (anonymised)
Your Rights and Responsibilities
Your Rights
- Receive professional, ethical therapy services
- Be treated with respect, dignity, and without discrimination
- Access your therapy records (subject to professional guidelines)
- End therapy at any time
- Complain about services through our complaints procedure
- Data protection rights under UK GDPR
Your Responsibilities
- Attend sessions punctually and give adequate notice of cancellations
- Engage honestly and openly in the therapeutic process
- Pay fees on time according to agreed terms
- Inform your therapist of any medication changes or other treatments
- Respect your therapist's professional boundaries
- Use therapy skills and insights responsibly
Professional Standards
Therapeutic Relationship
- The therapeutic relationship is professional and boundaried
- Dual relationships (social, business, or sexual) are not permitted
- Gifts should not be exchanged between therapist and client
- Contact outside of sessions should be limited to appointment-related matters
Professional Qualifications
Inside Talk therapists are either qualified and registered with recognised professional bodies, or training under clinical supervision. You can request information about your therapist's qualifications at any time.
Emergency Procedures
Inside Talk is not an emergency service. If you are in crisis, please contact emergency services or a crisis helpline immediately.
Crisis Contacts
Emergency
Call 999
For immediate danger
Samaritans
116 123 (Free, 24/7)
Emotional support
Between Sessions Support
- Brief email contact for appointment changes only
- Crisis support through designated emergency contacts
- Additional sessions can be arranged if needed
- Referral to appropriate services for additional support
Complaints and Concerns
We welcome feedback about our services. If you have concerns about your therapy or therapist, please let us know:
How to Complain
- Speak directly with your therapist (if comfortable)
- Contact our Clinical Director: clinical@insidetalk.co.uk
- Formal written complaint to: complaints@insidetalk.co.uk
- Contact the relevant professional body (BACP, BABCP, etc.)
We aim to respond to complaints within 5 working days and resolve issues within 28 days. All complaints are treated seriously and confidentially.
Agreement Acceptance
By booking and attending therapy sessions with Inside Talk, you confirm that you:
- Have read and understood this counselling agreement
- Agree to the terms and conditions outlined above
- Understand your rights and responsibilities as a client
- Consent to the therapeutic process and treatment approach
Questions? If you have any questions about this agreement or our services, please contact us at info@insidetalk.co.uk or speak with your therapist before your first session.